We take your privacy seriously - here's how we handle your info
Last Updated: October 28, 2025
Look, we get it - privacy policies can be a total slog to read through. But here at Feralith Bastion Fitness, we're straight shooters. This document breaks down exactly what we do with your personal info when you train with us, sign up for our programs, or just browse our site.
We're based in Vancouver, BC, Canada, and we follow all the Canadian privacy laws (PIPEDA and all that jazz). Bottom line: your data is yours, and we're just borrowing it to help you crush your fitness goals.
We only grab what we actually need to run our gym and help you get stronger. Here's what that looks like:
We're not selling your info to random companies or spamming you with nonsense. Here's what we actually do with it:
Processing memberships, scheduling classes, managing your account, taking payments - the basic operational stuff.
Your health info helps our coaches design programs that won't get you hurt. We need to know about old injuries or conditions before you start flipping tires.
Recording your lifts, times, and measurements so you can see how far you've come. Nothing feels better than looking back at where you started.
Sending you class schedules, program updates, or the occasional newsletter. You can opt out of marketing emails anytime - we won't take it personally.
Analyzing what's working and what's not so we can make the gym better. All anonymized, of course.
We're pretty protective of your info, but sometimes we've gotta share it with specific people to keep things running smoothly:
Companies like Stripe or Square that handle credit card transactions. They've got their own strict security standards - we never see your full card numbers.
We use services to send newsletters and class reminders. They only get your email and name, nothing sensitive.
Your member data is stored on secure cloud servers. All encrypted and locked down tight.
If the law says we have to hand over information (court orders, that kind of thing), we'll comply. But we'll fight it if we think it's unreasonable.
If something goes wrong and we need to contact emergency services or your emergency contact, we'll share relevant info. Your safety comes first.
We DO NOT sell your personal information to third parties. Period.
Under Canadian law (and just basic decency), you've got some solid rights when it comes to your personal data:
Ask us what data we've got on you. We'll send you a copy within 30 days.
If something's wrong or outdated, let us know and we'll fix it.
Want us to erase your data? We'll do it, unless we're legally required to keep it.
Get your data in a format you can take to another gym if you want.
Unsubscribe from marketing emails anytime. There's a link at the bottom of every email we send.
Change your mind about something you agreed to? Just let us know.
To exercise any of these rights, shoot us an email at info@feralithbastion.info or give us a call at (604) 782-5940.
Security's a big deal to us. We've got multiple layers of protection in place:
That said, no system is 100% bulletproof. We do our absolute best, but if there's ever a breach, we'll let you know ASAP and tell you what steps to take.
We don't hoard your info forever. Here's generally how long we keep different types of data:
| Data Type | Retention Period |
|---|---|
| Active Membership Records | Duration of membership plus 1 year |
| Financial Records | 7 years (tax law requirements) |
| Health & Injury Records | 7 years after last contact |
| Marketing Preferences | Until you unsubscribe |
| Website Analytics | 26 months |
| Video Footage (if applicable) | 30 days unless needed for incident investigation |
Once we don't need your data anymore, we securely delete or anonymize it. If you cancel your membership and want us to delete everything right away (that we're not legally required to keep), just ask.
Our website might have links to other sites - social media, equipment suppliers, nutrition apps, whatever. Once you click away from our site, this privacy policy doesn't apply anymore.
We try to link to reputable places, but we can't control what they do with your data. Check out their privacy policies before sharing personal info with them. Some of the services we might integrate with include:
Our programs are designed for adults and teens 16+. If you're under 18, we need a parent or guardian to sign off on your membership. We don't knowingly collect data from kids under 16 without parental consent.
If you're a parent and you think we've got info on your kid that we shouldn't have, reach out immediately and we'll take care of it.
For members aged 16-18, we require:
We might update this privacy policy from time to time - new laws come out, we add new services, technology changes, whatever. When we make significant changes, we'll let you know via:
The "Last Updated" date at the top of this page will always reflect the most recent version. We encourage you to check back occasionally, especially if it's been a while.
By continuing to use our services after changes are posted, you're agreeing to the updated policy. If you don't agree with the changes, you can cancel your membership - no hard feelings.
If you've got questions about this privacy policy, want to exercise your data rights, or have concerns about how we're handling your information, don't hesitate to reach out. We're here to help.
Email: info@feralithbastion.info
Phone: (604) 782-5940
Address: 1287 Industrial Way, Vancouver, BC V6A 2P3, Canada
We'll respond to privacy inquiries within 30 days. If you're not satisfied with our response, you can file a complaint with the Office of the Privacy Commissioner of Canada.
At Feralith Bastion Fitness, we're committed to transparency and protecting your personal information. We believe you should always know what's happening with your data and have control over it. Thanks for trusting us with your fitness journey.